Murphywhips - Frequently Asked Questions


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Shipping - Frequently Asked Questions:

Shipping FAQs
FAQ1 - Where does Murphywhips ship?
FAQ2 - Shipping methods to non-Australian destinations?
FAQ3 - Shipping methods to Australian destinations?

Shipping FAQs

Murphywhips ships an order for stocked items on the same business day an order is received. Any order received after 4PM will be shipped the next business day. All products offered online and via our printed catalogue are stocked items - all except the Murphywhips Signature Range of whips. The Murphywhips Signature Range of whips are made to an individual customer's requirements and are individually handmade by whip maker Michael Murphy. The waiting time and the Signature Range whip's specifications are discussed in the email confirming receipt of your order. Feel free to for an estimated time of shipping for your custom made whip before you order. Waiting times are generally very reasonable, with most custom whip orders being shipped within 14 days. Murphywhips acknowledges its hard to wait for a beautiful whip at the best of times, but remember the good things in life are worth the wait. Good whipmakers have a waiting list for all the right reasons - their past customers keep coming back and they bring their friends!

FAQ1 - Where does Murphywhips ship?

Murphywhips ships within Australia and to the Rest of the World. The Murphywhips shopping cart has destination drop down menu that you can choose from and you'll find your country in that. If you are ordering within Australia, the shopping cart will calculate shipping costs based on your post code and weight of your order. All Australian destination orders are shipped at current Australia post parcel rates and are registered. For destinations other than Australia, shipping costs are again based on actual shipping costs to your country which is based on the weight of your order.

FAQ2 - Shipping methods to non-Australian destinations?

Rest of the world or non-Australian destination orders that include high value products like a whip are shipped by courier. Our courier fees are very reasonable and a signature is required of the recipient on delivery. Tracking details are emailed to you on the day of shipping so you can follow the progress of your package all the way to your door. Courier shipping normally takes 4-5 days for a parcel to be delivered all the way from Australia to any major city in the USA, Canada, through-out Europe and the United Kingdom. Add a day or two depending on how far you are from a major city in your country. The only exception to this rule is an order for one of our leather splitters. Our leather splitters are valuable pieces of machinery, but they are also very heavy. Shipping by any method other than Economy air is cost prohibitive. In this case, the actual Economy Air shipping rate plus insurance is what your shipping costs will be. An Economy Air shipped splitter normally takes 2-3 weeks to arrive to most overseas destinations. Orders of books, accessories, videos, braiding supplies and so on can be shipped by Air or Economy Air. Shipping by Air takes 7-8 days and Economy Air takes up to 21 days for parcels to arrive.

FAQ3 - Shipping methods to Australian destinations?

Shipping is based on standard parcel post rates that are calculated on weight and post code destinations. Added to this is a small registered post fee that requires the recipient to sign for their parcel. Remote destinations will take longer for parcels to arrive and 2-3 day delivery times to major cities is normal.